Letter: The rise of the machines
SIR – So Barclays Bank in New Milton is closing (A&T, 30th April). My wife and I moved from Kent to Barton 16 years ago and have slowly seen machines taking over from staff.
Barclays, before online banking and self-service machines were introduced, had counters with staff behind them – now one or maybe two.
We have kept on saying to staff: "Why do you want to keep pushing these machines, your jobs will go." They said: "No, it won't. It's just to stop you having to wait in a queue.”
Now it's happened, who was right? After 55 years we moved from Barclays to a building society in town four years ago. Guess what? Machines are slowly being introduced. I wonder who will be next.
New Milton and the surrounding area are having more houses built and the population will increase. Why are we losing our banks etc?
The answer is we are not using them. Too many of us are using online banking. In a few years time let us see who was right.