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Jaden House in Totton, run by The Turning Point Project, rated inadequate by Care Quality Commission

A CARE home in Totton which cares for people with additional needs could be closed if improvements are not made.

Rated ‘inadequate’ by the Care Quality Commission, Jaden House – run by The Turning Point Project – helps people with autism, learning disabilities and mental health conditions to transition to independent living.

It currently has five residents.

Jaden House in Totton (Picture: Google)
Jaden House in Totton (Picture: Google)

When inspectors visited in October they found “inconsistent” support for residents, medicines were not always stored safely and accidents not reported appropriately.

Residents were not supported to have maximum choice and control of their lives, inspectors ruled, and staff did not support them in their best interests.

The provider also did not ensure the CQC was notified of all significant events, in line with regulatory requirements.

A report said: “We found multiple allegations of abuse, instances where police were involved in incidents and potential safeguarding concerns had not been reported.

“Following the inspection, the registered manager submitted retrospective notifications.”

It continued: “The registered manager told us ‘some staff support people more than other staff’ – this meant people sometimes had inconsistent support.

“We saw records of staff interactions with people that was controlling.

“For example, in one person’s daily notes a staff member had written the person would have all their freedom taken away if they didn’t follow some simple rules.

“This was not a factual statement for the staff member to make and placed [the resident] at risk of feeling disempowered and unsafe.”

Inspectors found residents were not always involved in the development of their care plans or decisions about their daily routine and the tasks that they were expected to complete.

Residents were not allowed in communal areas after 11pm and did not have their own door keys to access the home independently.

Despite the concerns, inspectors say they spoke with some staff who were “very passionate” and knew residents well.

However, there was no effective management structure and the provider did not monitor the quality of care in order to drive improvements.

Staff were not suitably trained to complete their roles safely, with some failing to complete “essential” training such as health and safety, fire safety awareness, basic food safety and infection control.

The care home has now been placed into special measures, and will be re-inspected within six months.

If it has not improved, the care home will be shut down.

The A&T has approached Jaden House for comment.

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