Hordle homecare service Glyn Domiciliary keeps ‘good’ rating by CQC

A ‘kind and caring’ Hordle homecare service has been rated ‘good’ by the Care Quality Commission.

Glyn Domiciliary, based in Dudley Avenue and run by Achieve Together Ltd under manager Belinda Anne Holmquest, maintains the rating it held when run by Care Management Group Ltd following an inspection in 2017.

Once again it was rated ‘good’ in all categories – for being safe, effective, caring, responsive and well-led.

Operating in three supported living settings, its services include personal care, caring for adults under 65, learning disabilities, physical disabilities and sensory impairments.

The inspector’s report said: “We saw kind and caring interactions between people and staff, and they enjoyed friendly but professional relationships. People joining in activities during our inspection clearly enjoyed themselves and there was a happy, homely family atmosphere.

“The premises were homely, and people made decisions about the décor and furnishings. Regular meetings with keyworkers ensured people's ambitions and goals remained in focus reflecting their aspirations, and that care documentation was updated in a timely way.”

It added: “The ethos, values, attitudes and behaviours of management and care staff ensured people led confident, inclusive, and empowered lives. The registered manager advocated for both the people using the service and their staff team to ensure they were not marginalised. All staff working in this specialist deaf service could use British Sign Language.”

The A&T has approached Achieve Together Ltd for comment.