Highcliffe’s Silverways Nursing Home praised for its “happy” and “safe” environment with inspectors from the Care Quality Commission giving it a ‘Good’ rating.
A CARE home in Highcliffe has been praised for its “happy” and “safe” environment with inspectors from the Care Quality Commission giving it a ‘Good’ rating.
Silverways Nursing Home which can provide care for up to 61 people was said to have an “open, caring, and friendly” atmosphere.
Managers promoted a “high quality, person centred care” leading to a “positive culture, that is open, inclusive and empowering which achieves good outcomes for people.”
Inspectors said the staff and relatives of residents they spoke to reported that the care home had an “open and friendly” culture with a “home from home vibe.”
One resident told them that they felt “safe here, the staff know what I like, I have no complaints at all its all good.”
Another said: "Staff always check everything is done right and that I'm ok” with one resident reporting "If I have to use the call bell, they come straight away to check on me.”
Residents and their families told the inspectors they felt “listened to and included in decisions.” One relative said, "Care is 100% safe, the building is secure, we feel (relative) is safe and cared for well."
Staff were also pleased with one member saying: "It's a happy place to work, you can ask questions and the focus is on what people can do."
Another said: “You feel you can see the registered manager at any time. He is visible, jack of all trades, very flexible and you can rely on him.”
Inspectors found records kept by the home showed there was “clear, communication” at staff handovers and there were “regular” audits of key areas such as medicines, infection control and health and safety.
Feedback from residents, staff and the public were gathered by the home to see if it could make any improvements to its service.
Inspectors rated the home good while pointing out that it also has links with the Gold Standards Framework charity and been successful in achieving an accreditation which recognised best practice in end-of-life care.
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