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Highcliffe’s Silverways Nursing Home praised for its “happy” and “safe” environment with inspectors from the Care Quality Commission giving it a ‘Good’ rating.





A CARE home in Highcliffe has been praised for its “happy and safe” environment by inspectors from the Care Quality Commission who gave it a ‘Good’ rating.

Silverways Nursing Home, which can provide care for up to 61 people, was said to have an “open, caring, and friendly” atmosphere.

Managers promoted a “high quality, person centred care” leading to a “positive culture, that is open, inclusive and empowering which achieves good outcomes for people”, said the CQC.

Silverways nursing home in Christchurch
Silverways nursing home in Christchurch

Inspectors said the staff and relatives of residents they spoke to reported that the care home had an “open and friendly” culture with a “home from home vibe”.

Residents and their families told the inspectors they felt “listened to and included in decisions”.

Staff were also pleased, with one member saying: "It's a happy place to work – you can ask questions and the focus is on what people can do."

Another said: “You feel you can see the registered manager at any time. He is visible, jack of all trades, very flexible and you can rely on him.”

Inspectors found records kept by the home showed there was “clear communication” at staff handovers and there were regular audits of key areas such as medicines, infection control and health and safety.

Feedback from residents, staff and the public were gathered by the home to ascertain if it could make any improvements to its service.

Inspectors rated the home ‘good’, while pointing out that it also has links with the Gold Standards Framework charity and been successful in achieving an accreditation which recognised best practice in end-of-life care.

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