Estate agents at Highcliffe's Ross Nicholas go the extra 3,000 miles to save home sale for couple
A PAIR of estate agents took going the extra mile to extreme lengths when they jetted and drove close to 3,000 miles to ensure an elderly couple’s move made it over the line.
In a race against time, employees at the Ross Nicholas branch in Highcliffe flew to Spain and back in one day to secure a vital signature, driving hundreds more miles between locations and finally dropping off documents after an overnight trek to Newcastle.
The team pulled out the stops to ensure Arthur Faulkner and his wife, Margaret, who has Alzheimer’s, could relocate about two-and-a-half miles from Mudeford to Highcliffe.
Branch manager George Gosling said: “It was nothing about us losing our fees, or anything. We just couldn’t let our clients down. They are such a lovely couple and so badly needed this move.
“The mad thing was that in this day and age although all other documents could be signed online, the solicitor for this house sale still wanted the original signed paper document.”
The mission began on 9th June when he flew from Bristol to Murcia at 9am before driving another 125 miles to the villa of one of the vendors in the chain, which was hours away from collapsing.
Once the documents were signed, George drove another 137 miles to Alicante, getting on a plane at midnight.
When he touched down in Bristol at 2am he handed over to sales manager Ross Croucher who drove through the night to get the paperwork up to Newcastle by 9am.
Ross said: “We had a 48-hour window – if we didn’t get the documents signed, the whole deal would collapse.
“Our clients, Mr and Mrs Faulkner, are two people in their eighties and the husband is a full-time carer for his wife. They had been waiting months to downsize to a place with no stairs as it was safer for her.
“But they were in a chain which, if this man in Spain did not sign papers in time, would have collapsed – but he couldn’t get back to England.
“So we decided to go out to Spain ourselves then take the documents to Newcastle.”
The Faulkners, who have been married for 63 years and are both 83, were delighted at the service.
Retired butcher Arthur was full of praise for the estate agents, saying: “I have no idea what we would have done if the sale had fallen through. I need my wife to be somewhere safe.
“What George and Ross did is above and beyond. They were just amazing. I will never be able to thank them enough.
“It is unbelievable what they did. It shows just how much they care about people rather than just houses and fees.
“They knew our situation and they really wanted to help. They totally came to our rescue and saved the day.”
He is now planning to treat the estate agents to a bottle of champagne and a fish and chip dinner.
He said: “I cannot wait to welcome them to our new home.
“It was thanks to them that we have it and for me and Margaret it will be such an improvement to our lives.”