The Laurels care home at Christchurch rated 'requires improvement' by Care Quality Commission
THE manager of a Christchurch care home which had its rating downgraded by inspectors over administrative troubles blamed the impact of the pandemic.
Jennifer McDermott said family-run The Laurels, on Barrack Road, was barred from using agency staff during the pandemic so struggled keep up with paperwork as managers helped staff.
Despite this, it still managed not to have anyone in the home infected with Covid-19, she added.
"If I have to choose between providing care for our residents and covering our staff or doing the admin work, I am always going to choose the care because that’s making sure our residents are safe and cared for," she told the A&T. "There's only so many hours in the day."
She understood the inspections by the Care Quality Commission (CQC) but said it would have been easier had they not visited in the wake of a pandemic.
"We are having unrealistic expectations put on us, partly in these last 18 months – it’s just an awful situation. The CQC even recognised how happy our staff are and the residents are to be here," she said.
The CQC judged the service ‘requires improvement’ overall and fell below standards in terms of being safe and well-led.
While there were no concerns over the care provided, inspectors flagged up issues with risk assessments, the monitoring of medicine storage and recruitment procedures not being "as robust as they needed to be".
The home met standards in terms of being effective, caring and responsive.