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CQC tells Fordingbridge Care Home to make improvements

Managers at a Forest care home have been told they need to make improvements after a Care Quality Commission inspection.

Fordingbridge Care Home in Station Road was rated good overall following an unannounced one-day inspection in June.

The home, which had 58 residents at the time of inspection, was rated ‘good’ in terms of being safe, effective, caring and responsive but ‘requires improvement’ in terms of being well-led.

Fordingbridge Care Home in Station Road, Fordingbridge (Google)
Fordingbridge Care Home in Station Road, Fordingbridge (Google)

Inspectors wrote: “Improvements were required to ensure people consistently received a person centred and dignified service at all times. Comments from relatives and staff suggested more activities could be in place to improve people's quality of life.

“Staff were knowledgeable about safeguarding and told us the registered manager would act if required. The provider had suitable arrangements in place for the management of infection control. The provider had enough appropriately skilled, qualified, and experienced staff deployed at all times. Staff were safely recruited. Lessons learnt were shared with staff to improve the service.

“We undertook this inspection because we received information of concern relating to the management of the service and the culture of care provided.

“We have found evidence the provider needs to make improvements. We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.”

Inspectors found staff and the care provider were “motivated” to provide good care for people, but added: “Our observations showed staff at times missed opportunities to provide support with dignity and respect.

“Staff did not recognise during lunch time that a person required support to eat till asked by the registered manager to do so. Once supported the person become vocal suggesting they were enjoying the meal.

“On another occasion, we observed a member of staff standing over a different person cutting their meal up into smaller pieces instead of supporting them at eye level, which would have been a more dignified interaction.”

They added: “Feedback from relatives and staff suggested people could be given more opportunities to engage in activities relating to their hobbies and interests.

“Comments included, ‘I think it would be good to get people up and out their chairs more often, too many just sit there falling asleep doing nothing.’”

The A&T approached Fordingbridge Care Home for a comment.

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