SIR – With regard to the TSB closure, I emailed our MP, Sir Desmond Swayne, over the weekend and he came back to me by return – impressive.
He was surprisingly dismissive about the TSB branch closure, asking why a bank should keep a bank branch open for fewer and fewer customers.
My argument is that as TSB is making huge profits again, they should spend a little to keep branches open and show loyalty to their customers. There are huge numbers of people who will still not entertain the idea of internet banking, particularly TSB’s, and prefer face-to-face dealings.
Incidentally, the recent statement in the press from the bank’s CEO, Debbie Crosbie, about “enhancing the customer experience” is undiluted PR waffle and confirms that she and her management are out of touch.
I feel very sorry for the Lymington branch staff, as they are being tossed aside by the blindness of head office. As I pointed out to Sir Desmond, there is an American axiom: service sells.
TSB should show an example to the banking industry and listen.