SIR — Your article, ‘Forest homes stuck in internet slow lane’ (A&T, 31st July), as well as Mr Woodgates’ letter (I dream of ‘slow’ broadband, 31st July), mention or allude to the computer services which customers can rightly expect to have at their fingertips in this day and age – email, web browsing, YouTube, maybe catching up on TV programmes with iPlayer or ITV Hub.
Mr Woodgates illustrates that, for him, sending anything beyond the most simple of emails from his place is not practical because the bandwidth simply is not there, so sending attachments with emails is probably not an option!
Over the last few months keeping in contact has become so much more important to us all, with the likes of Skype, WhatsApp, Zoom and others all playing their part – and these all require bandwidth from our broadband or mobile phone service providers.
Beyond the everyday things that consumers can rightly expect to get from their devices, there is no mention that – whether you have a Windows, Apple, Android or other device – these all, essentially, require maintenance and security updates to be downloaded and installed from time to time, many of them requiring substantial bandwidth.
The process of downloading and installing these updates (often happening in the background) also takes up system resources on the device, slowing it down. The longer the processing takes, the longer your device spends running slower.
What puzzles me is why areas that are already benefitting from more than adequate broadband or mobile phone technology are being offered even better services. My broadband provider is constantly inviting me to part with more money in exchange for an even faster fibre service. I don’t need broadband faster than the 35Mbps I already have!
I feel for the rest, like Mr Woodgates, who are getting a very unfair deal. It is not as if these people are after the ‘would be nice to have’ items – they simply want to do the basics.
I don’t see why a residential community, such as part of Pilley, should have to pay a premium for receiving access to what I would regard as the basics and, importantly, the essentials for safety and security.