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APPRENTICE ADMINISTRATION SUPPORT AND CUSTOMER SERVICE ADVISER


Brockenhurst

Full Time

Posted: 30 September



APPRENTICE ADMINISTRATION SUPPORT AND CUSTOMER SERVICE ADVISER (TWO POSITIONS)


Closing date: 22nd October 2021

The Role
NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. At our local agency office here in the New Forest we deliver award-winning service and sell NFU Mutual’s product range across the New Forest, Isle of Wight and Bournemouth areas, championing the honest, personal approach to customer service they’re famous for. We are looking for two Apprentice Administration Support and Customer Service Advisers working from our rural office located in Brockenhurst in Hampshire, with staff parking on site. The position is Full-Time, Monday to Friday from 9am to 5pm As an apprentice administrator within our small office-based team, you’ll play a key role in supporting the office and contributing to the effective and efficient running of the agency. This will include managing and directing correspondence to required timeframes and quality standards, process and dispatch of renewals, managing stationery, literature, filing and directing telephone enquiries, contacting clients for payment. If you relish the challenge of being part of a truly customer-focused, ambitious team, then this is the role for you! In return, you can expect full training in a friendly and supportive environment.

Responsibilities and Duties
Provide administrative support to the Business Manager
Manage renewal documentation and other compliance critical elements
Producing work within required timescales
Taking and chasing customer payments by telephone
Deal with incoming customer queries and make alterations to our clients existing policies and renewals.

Skills and abilities needed to perform role:
Excellent verbal and written communication skills
Confident, personable and hardworking
Self-motivated
Attention to detail with ability to produce accurate documentation
Prioritisation and organisational skills
Competent IT skills, including but not limited to Microsoft Word and Excel

Qualifications
A minimum of 5 GCSE’s (or equivalent) including Maths and English

Salary
£15,000

Please contact rebecca_tranter@nfumutual.co.uk with your CV to apply.

Advert closing date: 22nd October 2021

Please note, you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.


To apply for this job email: rebecca_tranter@nfumutual.co.uk

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